01673 838159

1 Hillcrest Park, Caistor,
Lincolnshire LN6 7TG

Abuse & Complaints Procedure

  • At Yello we believe that if a customer wishes to make a complaint or register concern they should be able to do that quickly and easily.

    At all stages of this process we will endeavour to acknowledge receipt of your complaint on the day it is received and to provide a full response within a further five working days.

    As part of our values we understand that we will make mistakes and we use these to learn and get better at our jobs.  Any feedback customers provide is welcomed. We take complaints seriously and rely on open and honest communication to ensure that the customer gets their complaint resolved in a satisfactory and timely manner.

    STAGE 1

    Initially your complaint should be addressed to support@yello.uk or contact a member of our team on 01673 838159.

    Your concerns will be fully investigated by the department, who will aim to respond fully within 10 working days.

    STAGE 2

    If for any reason, you are not satisfied with our response, you should write to the:

    Yello, 1 Hillcrest Park
    LN7 6TG

    After acknowledgement of your letter, we will make a full independent assessment and then provide a complete, written response within 14 working days.

    STAGE 3

    If you feel that your concern still remains unresolved having received the written response from stage 2, please write to the Managing Director, enclosing all previous correspondence:

    Tom Parkes
    Yello, 1 Hillcrest Park
    LN7 6TG

    The Managing Director of the Company will investigate your complaint in detail, the result of such investigation will be passed back to the relevant department manager to report to you in detail of any such findings and the proposed resolution to the situation.

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